Do tokens work in Sales Insight Emails? | Community
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Jason_Scott
Level 4
February 5, 2014
Solved

Do tokens work in Sales Insight Emails?

  • February 5, 2014
  • 7 replies
  • 2587 views
Do tokens work in emails sent from sales insight?
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Best answer by
When tokens work:
  • When the email is sent from the Marketo Sales Insight application in Salesforce.
When they don't work:
  • My Tokens do not work in my experience, but that may have changed.
  • When emails are sent from the MSI plugins for Outlook or GMail/Chrome
  • While testing emails

7 replies

February 5, 2014
Yes...just not in testing from Salesforce...
Jason_Scott
Level 4
February 5, 2014
Thanks.  Do "My Tokens" work as well?
Accepted solution
February 5, 2014
When tokens work:
  • When the email is sent from the Marketo Sales Insight application in Salesforce.
When they don't work:
  • My Tokens do not work in my experience, but that may have changed.
  • When emails are sent from the MSI plugins for Outlook or GMail/Chrome
  • While testing emails
February 5, 2014
Jason, email sent from the plug-in go out through Marketo...Have you tested the token functionality?
Jason_Scott
Level 4
February 5, 2014
I've done a few tests using salesforce.  "My tokens" do NOT work, 'regular' tokens do.  
February 5, 2014
got it...so to be clear...regular token work when the template is sent from the outlook plug in right???

Hard for me to test as I am on a MAC...THANKS FOR YOUR HELP!!!! I will buy the drinks at the Summit. ;)
Jason_Scott
Level 4
February 5, 2014
I did not test outlook, I was testing salesforce/sales insight.