Do operational emails count towards communication limits?

Forum|Forum|9 years ago
March 7, 2016
2 replies
4815 views

If a lead receives an operational email today, would that prevent them from later receiving a non-operational email the same day? Communication limits state that only 1 email can be sent a day. I understand that operational emails bypass the communication limit, but what about counting against it?

Marketo

This post is no longer active and is closed to new replies. Need help? Start a new post to ask your question.

Dory_Viscoglio

Level 10

Hi John, yes, this does count towards the total. Here's a good thread about communication limits and operational emails: How Do Communication Limits Work?

Josh_Hill13

Level 10

Wait, my understanding from the doc is that operational emails do not count toward the daily limits.

Dory_Viscoglio

Level 10

What emails count towards communication limits?

Almost all emails, even operational emails are counted against communication limits. Here’s an idea in the community to exclude operational emails from communication limits. A couple notable exceptions:

ShannonKelly

Level 3

This post is out of date. See @amy_goldfine post here: https://nation.marketo.com/t5/champion-program-blogs/more-than-you-ever-want-to-know-about-communication-limits/ba-p/300465

Sign up

Login with SSO

Login to the community

Login with SSO

Scanning file for viruses.

This file cannot be downloaded