Do Marketo forms work behind Chinese firewall? | Community
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Stephen_Jeong1
Stephen_Jeong1
Level 3
May 26, 2015
Question

Do Marketo forms work behind Chinese firewall?

  • May 26, 2015
  • 5 replies
  • 5593 views

Hello,

Does anybody know if Marketo forms work properly behind the Chinese firewall? We plan on using a domain from within China so that we aren't blocked by their firewall but we are wondering if Marketo forms and landing pages will work properly in that situation.

Thanks!

5 replies

A
Anonymous
May 27, 2015

@Stephen Jeong​

FYI: Moving to Products and Support because this is more of a product related questions

SanfordWhiteman
SanfordWhiteman
Level 10
May 27, 2015

Even if you run a web server in China, your Marketo forms will not be posting to the China side of the Great Firewall (I think you may understand that already).

Our Mkto LPs and forms hosted in California are currently accessible from mainland China and I don't think we've had a problem in the last couple of years. But this could certainly change, since the GF constantly augments its content rules.  If they tag something subversive on a given Mkto page, other tenants on that same instance naturally would be punished as well.  That said, as long as www.marketo.com is available​ that's a good sign.

Iryna_Zhuravel4
Iryna_Zhuravel4
Level 6
May 27, 2015

Hi Stephen

we've been using full Marketo functionality (forms, lp's etc) in China for over 5 years now and never had any issues with the firewall. As long as you are not publishing any politically sensitive content, there shouldn't be any problems

Bests

Iryna

    Stephen_Jeong1
    Stephen_Jeong1Author
    Level 3
    June 2, 2015

    Thanks Inya.

    So you've never had leads mention that they can't download your assets?

    We host our whitepapers in Marketo and so when a lead fills out a form, they are directed to the Marketo URL to view/download the whitepaper. But my marketing manager in China just sent me a message saying that some of the leads are saying that they can't download the asset.

    Does that sound familiar at all?

    SanfordWhiteman
    SanfordWhiteman
    Level 10
    June 2, 2015

    Did you check the download URL at some of the Chinese firewall lookup sites?

    What is the URL of the form so we can look at it?

    A
    Anonymous
    November 26, 2015

    We use akamai CDN in China to deliver content and have no problems with the firewall.

    A
    Anonymous
    January 28, 2016

    Hi Jamie - forgive my ignorance.  How do you leverage Akamai CDN in China when your instance of Marketo is not?  Can you explain? Maybe this is something I can research to solve my performance issues.

    Thanks in advance for any info.

    Kristen

    Kenny_Elkington
    Adobe Employee
    Kenny_ElkingtonAdobe Employee
    Adobe Employee
    January 28, 2016

    The CDN mirrors assets and proxies requests from inside mainland China, improving performance and increasing availability.

    A
    Anonymous
    May 17, 2017

    Is there an update on this? I have heard of data loss due to the firewall. Even with a Chinese-hosted CDN for dynamic content, there are calls that need to leave the firewall. So, even if it seems that things are working you might be losing 2 or 3 out of every 10 leads/form submissions and not realize this because you are getting 70% or 80% of them.

    We are looking to host a site in China and are being proposed alternative, Chinese-specific tracking but then that takes our flow out of Marketo and affects lead transfer.

    We need to understand data loss of Marketo forms on this site from lead submission (user and site in China, but not Marketo) to appearing in Marketo.

    What is Marketo's data loss  over the Great Firewall of China?

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