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Noah_Lohr
Noah_Lohr
Level 2
November 2, 2016
Solved

Do Invite New User emails expire?

  • November 2, 2016
  • 2 replies
  • 4122 views

Does the Invite New User email/link expire if the user doesn't click on the link below to complete their registration? If so, how long do they have until it expires?

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Best answer by Noah_Lohr

I just found out from a Marketo tech support engineer that it does expire after 3 days.

Jessica - When it does expire, I do the same thing. Delete and reinvite.

2 replies

Josh_Hill13
Josh_Hill13
Level 10
November 2, 2016

Yes. It is either 3 days or 7 days. Forget exactly.

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    Jessica_Kao3
    Jessica_Kao3
    Level 7
    November 2, 2016

    I thought it was 4 hours but maybe I am remember incorrectly.  Also, if the invitation has expired, I could never figure out how to resend the invite.  I deleted and then reinvited them.  If there is a better way, would love to know. 

    Noah_Lohr
    Noah_LohrAuthorAccepted solution
    Level 2
    November 3, 2016

    I just found out from a Marketo tech support engineer that it does expire after 3 days.

    Jessica - When it does expire, I do the same thing. Delete and reinvite.

      A
      Anonymous
      January 3, 2017

      You can also edit the URL expiration for the new user link / invite.  Go to Admin > Security > Login Settings and select "Edit URL Expiration" towards the top.  I set ours to expire after 10 days in case someone is on vacation, out sick, etc..

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