Do I have to set up a specific email address for bounced back email? | Community
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A
Anonymous
December 21, 2015
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Do I have to set up a specific email address for bounced back email?

  • December 21, 2015
  • 1 reply
  • 3129 views

If I send out an email and some emails get bounced back, do I get bounced email report in email or in any email notice? If so, do I have to specify an email address for the notification or report to be sent to? Or does the report go automatically to the email sender address? And how can I sync the bounced email address list to SalesForce?

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Best answer by Dory_Viscoglio

Hi Kaming, there's no notification of bounced emails other than a smart list setup like John mentions above. The "from" address (not the reply to) will receive any out of office or autoreply messages -- so for 2200 people that shouldn't be too many replies.

1 reply

J
Adobe Employee
JohnCl9Adobe Employee
Adobe Employee
December 21, 2015

Hi Kaming,

There is no automatic report for email bounces in Marketo.  You could set up a smart list for your email with filters like Was Sent Email, and Email Bounced, and then set up a subscription to that list for yourself.  If you want to sync that information to Marketo you could use Interesting Moments if you have Sales Insight set up.  Otherwise you'd need a custom field, but I probably wouldn't recommend this, as you'd need a new field for each email you sent.

John

A
Anonymous
December 21, 2015

Thanks John! Does the sender of the email get any email notice of bounced email? I need to set up an email and use the name of my boss as sender. The email list has more than 2200 people. I just want to make sure the her email inbox won't flood with email notice of bounced emails.

Dory_Viscoglio
Dory_ViscoglioAccepted solution
Level 10
December 21, 2015

Hi Kaming, there's no notification of bounced emails other than a smart list setup like John mentions above. The "from" address (not the reply to) will receive any out of office or autoreply messages -- so for 2200 people that shouldn't be too many replies.

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