Disappearing Fragments! I have fragments disappear from emails after updating | Community
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thatdigitalstrategist
thatdigitalstrategist
Level 2
April 17, 2026
Question

Disappearing Fragments! I have fragments disappear from emails after updating

  • April 17, 2026
  • 2 replies
  • 8 views

I have had issues saving and updating a fragment only to have it completely disappear from the email. Now whenever I try to add it it just returns a blank. I can still view and edit the fragment but I am getting nothing in the email.

 

This is another glitch in the editor that needs to be fixed. 

Full video here: https://docs.google.com/videos/d/1z99oApzDy8m-3uMCleRMXsI_1dLOhHfptdAEsd9N0RM/edit?usp=sharing

 

2 replies

thatdigitalstrategist
thatdigitalstrategistAuthor
Level 2
April 17, 2026

And concerning why my margins are not saving: I got this error
 

SecurityError: Failed to read the 'length' property from 'History': May not use a History object associated with a Document that is not fully active

Stack trace:

SecurityError: Failed to read the 'length' property from 'History': May not use a History object associated with a Document that is not fully active    at https://cdn.experience.adobe.net/assets/runtime.5c52c796.js:24:7898    at Array.forEach (<anonymous>)    at e.emit (https://cdn.experience.adobe.net/assets/runtime.5c52c796.js:24:7862)    at v (https://cdn.experience.adobe.net/assets/runtimeEngine.185961bc.js:66:4245)    at R.w.<computed>.r.send.title (https://cdn.experience.adobe.net/assets/runtimeEngine.185961bc.js:66:5049)    at o (https://cdn.experience.adobe.net/assets/runtimeEngine.185961bc.js:71:16527)    at History.<anonymous> (https://cdn.experience.adobe.net/assets/runtimeEngine.185961bc.js:71:16589)    at History.<anonymous> (https://pendo-io-static.storage.googleapis.com/agent/static/3c6d2c7f-4be0-47a1-7f40-3dad61fb086b/pendo-staging.js:10:110977)    at Ke (https://pendo-io-static.storage.googleapis.com/agent/static/3c6d2c7f-4be0-47a1-7f40-3dad61fb086b/pendo-staging.js:10:19251)    at History.s [as replaceState] (https://pendo-io-static.storage.googleapis.com/agent/static/3c6d2c7f-4be0-47a1-7f40-3dad61fb086b/pendo-staging.js:10:19452)
I
IamCGK
Level 2
April 17, 2026

Hey ​@thatdigitalstrategist - It seems like a glitch/bug. Have you tried adding that fragment to another different email template? Or I’d suggest you creating a diff fragment / copy of that fragment and try adding that new fragment to your existing template. 

Hope this helps!

Cheers, 
Ganesh Kumar

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