Disappearing Fragments! I have fragments disappear from emails after updating | Community
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thatdigitalstrategist
thatdigitalstrategist
Level 2
April 17, 2026
Question

Disappearing Fragments! I have fragments disappear from emails after updating

  • April 17, 2026
  • 5 replies
  • 49 views

I have had issues saving and updating a fragment only to have it completely disappear from the email. Now whenever I try to add it it just returns a blank. I can still view and edit the fragment but I am getting nothing in the email.

 

This is another glitch in the editor that needs to be fixed. 

Full video here: https://docs.google.com/videos/d/1z99oApzDy8m-3uMCleRMXsI_1dLOhHfptdAEsd9N0RM/edit?usp=sharing

 

5 replies

thatdigitalstrategist
thatdigitalstrategistAuthor
Level 2
April 17, 2026

And concerning why my margins are not saving: I got this error
 

SecurityError: Failed to read the 'length' property from 'History': May not use a History object associated with a Document that is not fully active

Stack trace:

SecurityError: Failed to read the 'length' property from 'History': May not use a History object associated with a Document that is not fully active    at https://cdn.experience.adobe.net/assets/runtime.5c52c796.js:24:7898    at Array.forEach (<anonymous>)    at e.emit (https://cdn.experience.adobe.net/assets/runtime.5c52c796.js:24:7862)    at v (https://cdn.experience.adobe.net/assets/runtimeEngine.185961bc.js:66:4245)    at R.w.<computed>.r.send.title (https://cdn.experience.adobe.net/assets/runtimeEngine.185961bc.js:66:5049)    at o (https://cdn.experience.adobe.net/assets/runtimeEngine.185961bc.js:71:16527)    at History.<anonymous> (https://cdn.experience.adobe.net/assets/runtimeEngine.185961bc.js:71:16589)    at History.<anonymous> (https://pendo-io-static.storage.googleapis.com/agent/static/3c6d2c7f-4be0-47a1-7f40-3dad61fb086b/pendo-staging.js:10:110977)    at Ke (https://pendo-io-static.storage.googleapis.com/agent/static/3c6d2c7f-4be0-47a1-7f40-3dad61fb086b/pendo-staging.js:10:19251)    at History.s [as replaceState] (https://pendo-io-static.storage.googleapis.com/agent/static/3c6d2c7f-4be0-47a1-7f40-3dad61fb086b/pendo-staging.js:10:19452)
I
IamCGK
Level 3
April 17, 2026

Hey ​@thatdigitalstrategist - It seems like a glitch/bug. Have you tried adding that fragment to another different email template? Or I’d suggest you creating a diff fragment / copy of that fragment and try adding that new fragment to your existing template. 

Hope this helps!

Cheers, 
Ganesh Kumar

Disha_Goyal6
Community Advisor
Disha_Goyal6Community Advisor
Community Advisor
April 20, 2026

Hi ​@thatdigitalstrategist, please check

  1. By adding same fragment in another email
    If you are able to add then there are chances of an issues in email structure. Please create another email and add sections one by one to troubleshoot.
  2. Another fragment in same email
    If this works then please check the structure of fragment

If you still face issue after trying these methods then you have to raise suppor ticket for the same.

D
DavidDe7
Level 4
April 20, 2026

Got the same issue. My fragment is usable in one email I created a few weesks ago but it won’t load in my new email. 

Disha_Goyal6
Community Advisor
Disha_Goyal6Community Advisor
Community Advisor
April 21, 2026

Hi ​@DavidDe7, did you try the solution that I have shared above?

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