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Christine_Chow
Christine_Chow
Level 2
April 10, 2017
Question

Disappearing Analytics Reports

  • April 10, 2017
  • 2 replies
  • 1797 views

Hello,

I created a number of analytics reports under "Analytics Private". The reports still exist under "History" but cannot be found with a search and are not on the lefthand panel. Any ideas on how to locate / display on the left side?

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2 replies

Grégoire_Miche2
Grégoire_Miche2
Level 10
April 10, 2017

HI Christine,

If you are 100% you saved them , then it's a case for support.

-Greg

A
Anonymous
May 15, 2017

Hi Christine,

I just had the same issue. It looks like a bug to me, but I found a work around.

Marketo did not seem to be displaying reports within analytics if they were saved within a folder that was inside of another folder if that parent folder had no reports in it itself. I was able to resolve the issue by saving a dummy report in the parent folder...

Problem:

  • Parent folder
    • Nested folder
      • Report was saved here <-- and would disappear

Solution:

  • Parent folder
    • Added a dummy report here
    • Nested folder
      • Report was saved here <-- now it's visible in the navigation again... yay!
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