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A
Anonymous
February 9, 2018
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Disable wait step queue

  • February 9, 2018
  • 2 replies
  • 2448 views

We've turned off an email, but there are 270ish people in the wait step who will continue receiving that email until the queue is empty. Is it possible to disable the wait step or clear out the users in the wait step to prevent users from receiving this email?

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Best answer by Grégoire_Miche2

HI Jonathan,

Run a "remove from flow" flow step on these people.

-Greg

2 replies

Grégoire_Miche2
Grégoire_Miche2Accepted solution
Level 10
February 9, 2018

HI Jonathan,

Run a "remove from flow" flow step on these people.

-Greg

    A
    Anonymous
    February 10, 2018

    Hi Greg, one question: do I add the Remove from Flow step in the current Smart Campaign that this email is a part of, or do I create a new, separate Smart Campaign and apply it that way? I'm assuming it's the former -- that I simply want to update the existing campaign with a new step.

    Grégoire_Miche2
    Grégoire_Miche2
    Level 10
    February 10, 2018

    Hi Jonathan,

    You can do both :

    1. add the remove from flow just after the wait step.
    2. Create another smart campaign.

    -Greg

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