Level 4

Question

Disable cookie tracking on an embeded form

Forum|Forum|11 years ago
August 22, 2014
10 replies
5783 views

We have set up a form on our website for the sales team to unsubscribe individuals that have verbally asked to be removed from any email messaging. What we are finding though is when they enter in the email and submit that they are cookied with that email address and start to receive alerts for their activity on our webiste. The form we have is currently an embedded form. Has anyone figured out a way to disable the cook tracking on an embeded form, I understand how to do it with a marketo landing page.

Marketo

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A

Anonymous

Are there a lot of tracking campaigns? Wouldn't it be pretty easy to just suppress leads who have filled out that form?

Richard_WasylynAuthor

Level 4

The problem is that a sales rep submits that form, they then get cookies for the prospect email address. Then if they come back to the website they then get alerts that that prospect has been visiting our website because his computer has the tracking cooking activated for that prospect. It's writing false information over to the record in SFDC.

Richard Wasylynchuk

Jamie_Rodger

Level 3

Can't you block tracking for the IP addresses of the sales team computers. I am new to Marketo, but in Act-on this was a standard feature so I would hope the ability to block internal IP addresses from being tracked would be a Marketo feature.

A

Anonymous

I see. Have you considered using the Request Campaign feature in SFDC to do the unsubscribe rather than a Marketo form?

A

Anonymous

@Jamie, we don't have that feature currently, but I think there is an idea on the community if it's something you're interesting in us building.

Jamie_Rodger

Level 3

Thanks Erik - I found it and voted for the feature. In the thread there was also this which may help the OP:

"Thought I'd mention the workaround for this while I'm here.
Set up a smartlist for Employees by email domain, inferred ip, and whatever else you need to filter employees by, maybe even membership in a static list.
Use that smartlist in all other analytics and lists to exclude employees.

Posted By CraiGrrr Blackketter on 8/15/2012 10:28 AM"

Although this just blocks the analytics, I suppose you would still be getting email alerts?

A

Anonymous

Good question. The best workaround I can think of is to speed up the cookie expiration. So after the cookie is created, you can force it to immediately expire. Because the cookie is expired, the browser will automatically delete it. Not an elegant solution, but it will work.

I am working on an implementation of this. Then I will update this thread with the code you can use to do that.

A

Anonymous

You could also use Javascript to clear out the Munchkin value in the hidden field on the form, but I suggested using Request Campaign so we could avoid dealing with custom Javascript.

Kenny_Elkington

Adobe Employee

As Erik Said, this is fairly easy. Apply thos script to your page:

<script>
MktoForms2.whenReady( function(form){
form.addHiddenFields({"_mkt_trk":""});
form.onSubmit( function(form){
form.vals({"_mkt_trk":""})
})
})
</script>

This will clear the cookie value during submission.

J

Jeff_Bedford

Level 2

Would it work to have folks download the Ghostery plugin and block Marketo from loading through the browser that way?

SanfordWhiteman

Level 10

How could that possibly be easier than using the standard and simple Referral Form technique?

J

Jeff_Bedford

Level 2

I'm not sure what you mean. Ghostery was a bad idea because it blocked the form all together. I would love to know more about said Referral Form Technique - I'm brand new to Marketo.

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