Difference between "Click Email" and "Click Link" | Community
Skip to main content
J
JeffSm6
Level 6
September 25, 2015
Question

Difference between "Click Email" and "Click Link"

  • September 25, 2015
  • 2 replies
  • 3399 views

When looking at the results tab of a batch campaign for an email blast, I noticed there are two kinds of clicks: Click Email and Click Link. Click link is pretty self-explanatory, but what is being clicked for "click email" if it's not a link?

This post is no longer active and is closed to new replies. Need help? Start a new post to ask your question.

2 replies

A
Anonymous
September 25, 2015

Do you see "Open email" in the report.  If not click email probably means open, good questions though I am looking it up.

J
JeffSm6Author
Level 6
September 25, 2015

Yes, Open Email is a separate activity type, so there is some distinction apparently between the different clicks. Strange...haven't noticed this before.

J
Adobe Employee
JohnCl9Adobe Employee
Adobe Employee
September 25, 2015

Hi Jeff,

The current definition for Click Link is when a lead clicks a link on a landing page.  Click Email is for links in an email.

This has changed over the past couple of years though, so it's possible that it's changed again.

John

J
JeffSm6Author
Level 6
September 25, 2015

Hi John,

Thanks for your reply. In this case, though, there was no landing page...just an iframe on a website. There wouldn't be any links for them to click other than those in the email.

J
Adobe Employee
JohnCl9Adobe Employee
Adobe Employee
September 25, 2015

Hi Jeff,

Is it possible that the leads clicked on any other sites in your domain?  The results don't necessarily show only for the assets in that campaign.  It can show lead actions from other landing pages as well if they went through your email before getting there.

John

Terms & ConditionsAccessibility statement

Loading footer...