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A
Anonymous
May 25, 2015
Question

Design Studio - dropdown menu for 'HTML Tools' doesn't stay open long enough to click

  • May 25, 2015
  • 2 replies
  • 1079 views

I'm working on a Mac, OS 10.10.3 and Chrome Version 43.0.2357.81 (64-bit) and having a problem where, when working in Design Studio and editing a draft of an email, if I go to Email Actions>HTML Tools and try to select 'Download HTML', the submenu doesn't stay open long enough to actually select 'Download HTML'. Once I move into the submenu, it closes almost immediately.

Anyone else experiencing this? I haven't tried other browsers yet, but wanted to report this as it seems like it could trip people up...

Thanks!

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2 replies

A
Anonymous
May 26, 2015

I also saw this issue in Chrome on Windows. I found that if I moved fast enough I could sometimes get the link to actually click. But my actual work-around is to use Firefox (the browser I generally have Marketo open in). You might be best to try Safari and see if that fixes it...    

J
JeffSm6
Level 6
May 26, 2015

Try hovering over Email Actions, and then use your down arrow key to move to "Download HTML", then press Enter.

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