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A
Anonymous
April 21, 2017
Question

Delivery more than 100%

  • April 21, 2017
  • 3 replies
  • 1911 views

in my email insights report, i have view that show that one email was sent 3x time more than leads in marketo. also it shows delivery 135% - does anyone know how that could be possible? or it's a kind of bug?

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    3 replies

    Grégoire_Miche2
    Grégoire_Miche2
    Level 10
    April 21, 2017

    Hi Elizaveta,

    Please move this to Products . Marketing Central is for generic marketing discussions. You will be more likely to get an answer in products.

    -Greg

    Darrell_Alfons2
    Darrell_Alfons2
    Level 10
    April 21, 2017

    Elizaveta,

    Which part of the report are you evaluating? Is it the "total sent" box?

    Do you mind sharing a screen shot?

    Thank you.

    A
    Anonymous
    April 21, 2017

    It is in <Email Insigths> tab -

    I dont had this number of contacts at that moment, also if you just create a smart list you don't get same numbers (I actually get a real number around 300 000 sent)

    Steven_Vanderb3
    Adobe Employee
    Steven_Vanderb3Adobe Employee
    Adobe Employee
    April 21, 2017

    Please file a support ticket!  Sounds like something went wrong.

    A
    Anonymous
    April 21, 2017

    This is another bug that i am facing - I can not submit tickets while i am admin and i already wrote it several times to support, so sorry i don't have other channel to solve my issue : (

    I am logged in with my only one instance

    Grégoire_Miche2
    Grégoire_Miche2
    Level 10
    April 21, 2017

    Try writing at supportescalations@marketo.com, if you have not done so, and ask them to set you up as a support admin as well.

    -Greg

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