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A
Anonymous
June 12, 2014
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Delivered Not adding up

  • June 12, 2014
  • 2 replies
  • 942 views
I pushed out an email yesterday morning and went into the smart campaign to check out the results. I looked at the "Email" tab, to see an overview (# sent, #delivered, % delivered, etc) and then navigated to the "results" tab to see each individual person that received the email. I noticed that when I counted up each individual with an activity type of "email delivered" the # did not match the "#delivered" in the Email tab. Can anyone help explain why?
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Perhaps a handful of them were soft bounces, which initially receive a 'delivered', followed by a 'soft bounce' so they are now a soft bounce. Just a guess!

2 replies

A
Anonymous
Accepted solution
June 12, 2014
Perhaps a handful of them were soft bounces, which initially receive a 'delivered', followed by a 'soft bounce' so they are now a soft bounce. Just a guess!
A
Anonymous
June 12, 2014
I think that's it. Thanks for the help, much appreciated
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