Deleting tokens in program templates | Community
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A
Anonymous
June 22, 2016
Question

Deleting tokens in program templates

  • June 22, 2016
  • 4 replies
  • 4966 views

I'm trying to delete some tokens in program templates, and am not able to as it says the tokens are in use. I think I scoured everywhere looking for each instance and removed, but I must be missing something.

Is there a way to see where a particular token is being used, so you can remove it form that asset and then delete the token?

Thank you

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    4 replies

    Josh_Hill13
    Josh_Hill13
    Level 10
    June 22, 2016

    No, but it's probably in the email or page code or even the Template.

    Why do you want to delete all of them?

    A
    Anonymous
    June 23, 2016

    Thanks for replying Josh. I don't want to delete all; just the ones that aren't being used.

    gkrajeski
    gkrajeski
    Level 10
    June 23, 2016

    Check the templates, emails & pages, as well as your flow steps in any campaigns!

    If it still is giving the error then I'd lean towards the response below by @Grégoire Michel

      Grégoire_Miche2
      Grégoire_Miche2
      Level 10
      June 22, 2016

      HI Karen,

      There is known bug about token deletion and false "token in use" message. Look at 1-9 and 4-2 in here: Just do it! Marketo so-called minor missing features

      -Greg

        A
        Anonymous
        June 23, 2016

        Thanks for the info and link. Guess we'll leave them in for now.

        Grégoire_Miche2
        Grégoire_Miche2
        Level 10
        June 23, 2016

        Hi again Karenna,

        The trick is to renames them. We rename them "zz-To Be Deleted-#x".

        -Greg

        Amanda_Thomas6
        Amanda_Thomas6
        Level 8
        June 23, 2016

        Karenna Glover  This would be a good idea to post! I'd vote for a feature that lists where the tokens are being used.

        Grégoire_Miche2
        Grégoire_Miche2
        Level 10
        June 23, 2016

        Ideas on this already exist multiple times. read the post I mentionned earlier.

        -Greg

          Diego_Lineros2
          Diego_Lineros2
          Level 5
          January 30, 2020

          2020 and still deleting tokens is a roulette, what a Joke Marketo!!

          Amy_Goldfine
          Amy_Goldfine
          Level 9
          January 30, 2020

          Reach out to support and they'll delete them for you. It's a known issue.

          Amy GoldfineMarketo Champion & Adobe Community Advisor
          Diego_Lineros2
          Diego_Lineros2
          Level 5
          January 31, 2020

          I did and this is not the point... to delete a token we need to reach support, great product 👏. And, if it is a known issue since last decade, why it hasn't been fixed?

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