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Jeremy_Foote
Jeremy_Foote
Level 2
February 17, 2016
Solved

Deleting Dynamics CRM Synced Leads

  • February 17, 2016
  • 1 reply
  • 1457 views

We currently have a number of leads synced over from Dynamics CRM that have been verified as having BAD EMAIL addresses in CRM.

I understand the process for running an operational cleanup campaign for these leads within Marketo.

However, should I also set the Sync to Marketo field as FALSE so that these Bad Email leads do not resync back in Marketo?

Is this best practice?

Thanks,

Jeremy

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Best answer by JohnCl9

Hi Jeremy,

If you don't think there's a chance these leads will be updated with the correct email, then yes, I would suggest preventing them from syncing.  This will help keep your database clean, and keep that lead from throwing off any campaign or email tracking/stats.  You can always let it sync down later if it does get updated with better info.

John

1 reply

J
Adobe Employee
JohnCl9Adobe EmployeeAccepted solution
Adobe Employee
February 17, 2016

Hi Jeremy,

If you don't think there's a chance these leads will be updated with the correct email, then yes, I would suggest preventing them from syncing.  This will help keep your database clean, and keep that lead from throwing off any campaign or email tracking/stats.  You can always let it sync down later if it does get updated with better info.

John

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