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A
Anonymous
July 17, 2014
Question

Delete a lead in Dynamics CRM

  • July 17, 2014
  • 2 replies
  • 1468 views
How do you handle lead deletion in Dynamics CRM when you delete a lead in Marketo? The "delete lead" single flow action has the "Remove from CRM" option greyed out and set to false by default.
Any suggestion?
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2 replies

Kenny_Elkington
Adobe Employee
Kenny_ElkingtonAdobe Employee
Adobe Employee
July 17, 2014
Hi Jose,

Currently we do not have functionality to delete from CRM through the native sync.  Many of our clients create a custom field so that it can be checked in MArketo then synched to CRM.  When this flag is set they have a workflow listening to delete/deactivate the record.
A
Anonymous
August 13, 2014
It would be nice if the fact that this functionality is not available for MS Dynamics customers was documented in the Help Articles about this feature ...

https://community.marketo.com/MarketoArticle?id=kA050000000LAAcCAO
https://community.marketo.com/MarketoArticle?id=kA050000000LGhbCAG
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