Data.com Fields not replicating to Marketo | Community
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A
Anonymous
February 3, 2014
Question

Data.com Fields not replicating to Marketo

  • February 3, 2014
  • 4 replies
  • 1534 views
We implemented Data.com Clean over the weekend and a whole new set of fields are now standard fields on the Account object in Salesforce (e.g. NAICS Code, NAICS Description). I have done the whole disable sync, refresh schema, re-enable sync thing many times now, but those fields are not getting sent to Marketo.

Anyone know what it take for Marketo to read those fields? Are they not showing up because Salesforce considers them standard fields, but they were not there when we first enabled Marketo and refreshes of schema only look at custom fields?
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4 replies

A
Anonymous
February 3, 2014
Does the Marketo user have visibility to those fields (i.e. field-level security)? 
A
Anonymous
February 3, 2014
Yes, they do. It's a System Admin user.

I did notice that Data.com, by default, set the field level security on these fields to Read-only. Is it possible that's the issue?
A
Anonymous
February 3, 2014
Should be visible according to the documentation (https://community.marketo.com/MarketoArticle?id=kA050000000L53sCAC)...I'd double check the visibility rules (I've seen SFDC hide fields from SysAdm profile for no reason before) and then log a case w/ support. I have seen schema refreshes hang from time to time.
A
Anonymous
February 3, 2014
It's visible to me. However, I think I know the issue. It's a Marketo limitation that they really should fix!

I am willing to wager that Marketo connects to Salesforce.com using an API version 23.0 or earlier. I did some investigation and the first API version where these fields appear is 24.0.

Marketo team, you should be using a more current Salesforce API version to connect to Salesforce because not doing so hides features. If this is something I can change, please let me know.
A
Anonymous
November 15, 2016

Hi everyone,

The Marketo Salesforce sync will support v37 in the coming release.

Regards,

-Derek

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