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Anonymous
April 19, 2016
Question

Dashboard Shows no Opens until 12 hours after Send

  • April 19, 2016
  • 1 reply
  • 2035 views

This has happened a few times to me now. When I view my dashboard, it shows that my email had 0 opens until in one case 12, in one case 24, hours after the send. It seems strange to me that one one would open up until this point. I've sent many other emails at the same time and do not have an issue. What am I missing?

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1 reply

Dory_Viscoglio
Dory_Viscoglio
Level 10
April 19, 2016

Hey Kelsey, assuming that you're using email programs, are the opens showing as 12/24 hours after, or are they showing in the correct columns and it's just taking a long time for the information to populate?

Also, have you reviewed a record of an individual who opened the email to see what time they were sent, what time the email was delivered, and what time the email was opened according to their activity log?

Josh_Hill13
Josh_Hill13
Level 10
April 19, 2016

Isn't there a delay on this dashboard?

@Kelsey, in general, I wouldn't bother looking at these until at least 1-3 days after the send, because it will take a couple of days for everyone to look at their emails.

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