Dashboard shows different delivered count than Performance report | Community
Skip to main content
A
Anonymous
July 21, 2015
Question

Dashboard shows different delivered count than Performance report

  • July 21, 2015
  • 1 reply
  • 990 views

the dashboard in the A/B testing program shows a delivered count that if by 21 leads, according to the email performance report for that send. I pulled at the same time, and 2 days after the email sent. Any clue why? The open and clicks also differ by a handful...

Also, I've noticed the dashboard has shown only 1 unsubscribe for the past 4 or 5 sends, but when I pull the performance reports, I see upwards of 14 unsubscribes per send.

Any help is appreciated to clear up this confusion. thanks.

This post is no longer active and is closed to new replies. Need help? Start a new post to ask your question.

1 reply

Josh_Hill13
Josh_Hill13
Level 10
July 21, 2015

there are several threads already on this topic. Please do a search.

I believe the issue is related to unique clicks as well as changes in the leads - if a lead is deleted, the data disappears.

A
Anonymous
July 28, 2015

what about the unsubscribes? the dashboard used to show an accurate count, but it seems for the past 6-8 weeks, it is stuck at 1 for all of my programs, when the email performance report reflects a much higher count? thanks .

Terms & ConditionsAccessibility statement

Loading footer...