Custom token working in one program but not another | Community
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A
Anonymous
January 22, 2018
Question

Custom token working in one program but not another

  • January 22, 2018
  • 1 reply
  • 2111 views

Hi Community!

I tested an email with the following custom email script to pipe in Account Manager's calendly link:

#if( $lead.Insights_Account_Owner__c == "Lainey Seaton" ) 

<a href="calendly.com/lseaton-bizrate/">HERE</a> 

#end 

#if( $lead.Insights_Account_Owner__c == "Lindsay Martinez" ) 

<a href="calendly.com/lmartinez-bizrate/30min/">HERE</a> 

#end

The above works in one program, but when I tested it in another, nothing is being pipped in:

My question is why does the identical email script work for one email but not another. This is how it looks in the email that works:

I'd be greatly appreciative if anyone has any suggestions!

Thanks,

Jenny

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1 reply

SanfordWhiteman
SanfordWhiteman
Level 10
January 22, 2018

Make sure that the Insights_Account_Owner__c field is checked off in the tree on the left-hand-side of Script Editor.

Also, when posting code to the Community, please use the Advanced Editor's syntax highlighter. Otherwise it's nearly impossible to read.

A
Anonymous
January 22, 2018

Hi Sanford,


I confirmed that the field is checked. I compared it to the one that is working, and they are identical. Is there somewhere else I need to look at to help troubleshoot?

Thank you for your assistance!

Jenny

SanfordWhiteman
SanfordWhiteman
Level 10
January 22, 2018

Are you (a) testing with a real email, not a sample, and (b) positive that the Insights Account Owner is case-sensitively equal to one of the listed values? Try outputting $lead.Insights_Account_Owner__c itself.

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