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Jeffrey_Hanraha
Jeffrey_Hanraha
Level 3
August 23, 2018
Question

Custom Token

  • August 23, 2018
  • 1 reply
  • 2892 views

I'm trying to figure out the source of a token, we are trying to place the lead owner's email of a specific group of customer in the from address field and reply to address. I looked through the campaign but can't find were the token was created it is at a campaign level or folder level. Is there another place it could be?

Thanks,
Jeff

1 reply

SanfordWhiteman
SanfordWhiteman
Level 10
August 23, 2018

Is it a {{my.}} token?  You'll need to provide a bit more info.

All {{my.}} tokens, if they are functional, will be found somewhere in the folder and program tree. Just crawl up from the most granular level in Marketing Activities.

Jeffrey_Hanraha
Jeffrey_HanrahaAuthor
Level 3
August 23, 2018

Here is the token {{lead.PTD From Email:default=info@example.com}}

SanfordWhiteman
SanfordWhiteman
Level 10
August 23, 2018

That's a {{lead.}} token. It corresponds to a field on the lead. Have you read about tokens in the docs?

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