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Chelsea_Kiko
Chelsea_Kiko
Level 4
January 9, 2018
Question

Custom Object Append Data Question

  • January 9, 2018
  • 1 reply
  • 4969 views

Hi there,

We are trying to use custom objects to import webchat data for one of our clients. We built out the custom object and have a successful import of data but we want to continuously append event data instead of overwriting it on each import. Does anyone have any experience with doing so and have successfully found a solution? Let me know if you need more info!

Thanks

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1 reply

Kenny_Elkington
Adobe Employee
Kenny_ElkingtonAdobe Employee
Adobe Employee
January 9, 2018

Custom activities sound better suited this this case:   Understanding Custom Activities - Marketo Docs - Product Documentation   They're only written once, instead of allowing updates.

Chelsea_Kiko
Chelsea_KikoAuthor
Level 4
January 9, 2018

Thanks, @Kenny Elkington  I will check this out! This seems like a great fit, because I can create custom fields too.

However, does it change the problem I am having, can this append information to the field?

i.e. attends webchat ID 1234; attends webchat 9000, etc. ?

Kenny_Elkington
Adobe Employee
Kenny_ElkingtonAdobe Employee
Adobe Employee
January 9, 2018

No the activities would record each of the individual values for each of your events, they wouldn't be captured in a single field.  What exactly is the end result you're looking for?  It might be easier to help if we know what your goal is.

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