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A
Anonymous
September 5, 2017
Question

Custom Email Template Not Showing Up in Test

  • September 5, 2017
  • 1 reply
  • 1514 views

Hi everyone,

Currently we have our graphic designer creating custom email templates for us and in the preview box the email templates show up just fine, but when we send a sample email the pictures do not show up (even when we click download images). Has anyone else ever had this problem. I'm very new to the Marketo platform, so any guidance would help .

Thanks,

Elle

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1 reply

Josh_Hill13
Josh_Hill13
Level 10
September 5, 2017

Without knowing your email code or seeing a sample...hard to say.

Sometimes the image URLs are not correctly inserted. So they may work on a local system and not outside of Marketo. That's where I would check first.

A
Anonymous
September 5, 2017

Hi Josh,

Thank you for responding.  Our designer informed me that the only problem he thinks it could be is that the urls should start with a "" and right now it starts with out the "http:" without the "s". Is this something that has to be activated for our account? He followed the image "how-to" guides of Marketo pretty closely.

Josh_Hill13
Josh_Hill13
Level 10
September 5, 2017

Is SSL setup for your Marketo pages? I can't tell from here. If it wasn't setup properly, it's possible that's a problem, but doubtful. Usually redirects automatically.

it's more like:

Image URL=go.firm.com/MKT-ID-NUM/filename.jpg vs. something else like a local path.

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