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Rachel_Bryan
Rachel_Bryan
Level 2
November 14, 2016
Question

Creating My.Tokens for Sales Signature Lines

  • November 14, 2016
  • 1 reply
  • 3194 views

I have been trying to find information on how to create tokens for sales insight emails that would pull through the sales person's  signature line.  Does anyone know how this can be accomplished, and is this something that can not be used in the outlook plugin for MSI?

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1 reply

K
kpara3-2
Level 9
November 15, 2016

Hi Rachel,

Unfortunately tokens are not supported in the Outlook add-in. Please see this doc: Send and Track from Outlook Using a Marketo Template - Marketo Docs - Product Docs

When I used to do trainings for big teams, I'd go over the differences between using the plug-in vs. the functionality in SFDC. This is one important difference to make sure they understand they need to remove in Outlook.

Kim

Rachel_Bryan
Rachel_BryanAuthor
Level 2
November 15, 2016

Hi Kim,

Thank you for the quick response.  Does this mean ANY tokens?  Like system tokens as well, or just My.Tokens?

Cecile_Maindron
Cecile_Maindron
Level 10
November 15, 2016

I believe that (any) tokens can only work for emails sent by Marketo. Hope this answers your questions.

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