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Level 1
June 15, 2020
Question

Create Task only on Business Day?

  • June 15, 2020
  • 1 reply
  • 3537 views

I currently have a Flow set up where, when someone fills out the form on our landing page and receives our File Download email, a task is created in Salesforce for my broker. Problem is, if someone does this on a weekend, the task gets set with a due date on the weekend. Come Monday, they're overdue and he says that he has trouble locating these overdue tasks. Finding them is obviously a Salesforce issue, but if I could just fix it by having Marketo only set tasks to be due M-F, that'd be the easiest solution. Does anyone know?

 

Here are my Smart List and Flow:

 

 

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1 reply

Level 9
June 16, 2020

Yep, that should be possible.

 

You can use advanced wait steps to only advance to the next flow step in the next business day. 

 

More info here: https://docs.marketo.com/display/public/DOCS/Use+a+Duration+in+a+Wait+Flow+Step.

 

I would use "Duration", then an arbitrary time such as 1 minute, with "Mon-Fri" 9am selected. This means that it will wait one minute, then delay until the next instance of a weekday 9am. 

 

Downside is that now it won't be "instant" - it will now wait until 9am on that business day before pushing them through. There might be a way around that, but I can't think of it right now if there is.

SanfordWhiteman
Level 10
June 16, 2020

Well...

 

Level 9
June 17, 2020

Wow - you can do an addition on "change data value" like that? I had seen that done with beta functionality but I haven't seen it like that!