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Jenn_DiMaria2
Jenn_DiMaria2
Level 10
December 6, 2013
Question

Create SFDC Case with Marketo Form

  • December 6, 2013
  • 2 replies
  • 1435 views
We have a generic "Contact Us" form that allows people to select an inquiry type and expand on it in a comments section.

One of those types is a support request.  Currently, when one comes in, those folks are synced to SFDC and manually assigned to a support person.  If possible, I'd love to create a case when that option is selected.

Does anyone know how this can be done?  I saw something mentioned about Webhooks, but didn't entirely understand how this is done.  Enlighten me :)

Thanks!
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2 replies

A
Anonymous
December 6, 2013
A webhook is perfect to interact with external websites. Sending SMS through Twilio is a good use case.

The "Contact US" form is already sending the collected data to Salesforce. Defining a workflow in Salesforce would be a viable option if you have access to developers.

Reducing the number of layers and moving parts improves the realiability. 

    A
    Anonymous
    June 9, 2014
    Suprisingly, this worked the first time I tried it.  Very easy to figure out how to use. 
    http://www.slideshare.net/RingLead/three-cool-things-you-can-do-with-marketo-webhooks
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