Converted leads in SFDC with owners no longer at company | Community
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Matt_Stone2
Matt_Stone2
Level 9
June 21, 2014
Solved

Converted leads in SFDC with owners no longer at company

  • June 21, 2014
  • 3 replies
  • 1156 views
I've run into a problem where I'm using the lead owner variable to populate sender name, send email, signature, etc. The problem is, some of these lead owners are no longer with the company.

It's my understanding that once a lead is converted in SFDC, their lead data is essentially locked down and can't be modified--so I can't change the owners. Has anyone run into this situation and/or found a solution?
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Best answer by Josh_Hill13
If that field isn't on Contact and isn't mapped during conversion, then you cannot edit it after conversion.

3 replies

A
Anonymous
June 21, 2014
I don't think it's possible to update lead data once it's converted in Salesforce.  From my research, this sounds like a platform restriction on the Salesforce end:
https://success.salesforce.com/ideaView?id=08730000000Bps2


Josh_Hill13
Josh_Hill13Accepted solution
Level 10
June 21, 2014
If that field isn't on Contact and isn't mapped during conversion, then you cannot edit it after conversion.
Matt_Stone2
Matt_Stone2Author
Level 9
June 21, 2014
For some reason I thought the owner was locked down also, but it looks like I can indeed still transfer the owners. Thanks!
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