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Michael_Florin-2
Michael_Florin-2
Level 10
March 23, 2024
Question

Conversational Flow Setup

  • March 23, 2024
  • 1 reply
  • 1125 views

Hello!

 

Does anybody know why the Marketo LP Editor tells me that I need Conversational Flows...

 

... although Conversational Flows are obviously set up in my instance?

 

 

Thanks!
Michael

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1 reply

Darshil_Shah1
Community Advisor and Adobe Champion
Darshil_Shah1Community Advisor and Adobe Champion
Community Advisor and Adobe Champion
March 24, 2024

Well, I am not 100% sure, but could it be the case where you might have exhausted your allotted 100 Conversational Flows and Live Chats if you are on the Dynamic Chat Select package (the one that comes free of cost bundled for Marketo users)? When this limit is reached, all published Conversational Flows will stop triggering, and visitors who request to chat with a live agent will receive the global fallback message (possibly this message also pops up on the LP editor/Marketo user side asking them to reach to Account Manager for an upgrade to the Prime package?)

Michael_Florin-2
Michael_Florin-2Author
Level 10
March 25, 2024

Thanks for the idea, Darshil, but I don't believe any of this is the reason. We only have 5 Conversational Flows set up - as we're just starting - and we have the Prime Package.

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