A

Anonymous

Question

Contacts not Syncing in Salesforce / Marketo Sync (But Accounts Do)

Forum|Forum|10 years ago
April 29, 2016
3 replies
4416 views

Our Contacts in Salesforce are not syncing to Marketo, but Accounts are imported correctly as "Contact" for SFDC Type. From some other discussions, it sounds like Accounts are correctly labeled as Contacts in Marketo, while Contacts in Salesforce should be imported as Users in Marketo.

As I mentioned, however, I have no "Users" in Market due to this failed sync.

I have double checked error logs in individual contacts with no insight and there is no general issue reported by Marketo itself. I also double checked field mappings (as discussed in Marketo Sync documentation), and those look good.

What else should I consider in this troubleshooting?

(This question has been edited, with original text in revision notes)

Edited based on revision on question. Original ------------------------------------------- Hi Everyone, We just synced our Salesforce Enterprise with Marketo. The Marketo Persons DB was previous (essentially) blank previous to this, a new setup. After following all the instructions, and double checking them, there are two issues. 1) There are 45K+ contacts in Salesforce, yet just 10K in Marketo. 2) Most of the People's personal information is missing in Marketo, including every person's email, address, etc. A few things like First Name, Last Name, Sales Owner, and Creation/Update date are filled out properly, but most information is not. I have double checked error logs in individual contacts with no insight and there is no general issue reported by Marketo itself. I also double checked field mappings (as discussed in Marketo Sync documentation), and those look good. What else should I consider in this troubleshooting?

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Grégoire_Miche2

Level 10

Hi Michael,

Are you using person accounts in Salesforce?

Have you activated a sync filter?

Can you try forcing the sync on 1 contact (from Marketo, right click it, then sync with SFDC) and look at the result in the activity log ?

Also, give a look here:Common Marketo and Salesforce Sync Pitfalls

-Greg

Grégoire_Miche2

Level 10

Second thought: it still looks like there is a sync issue.

Can you connect to SFDC and run a report to count the number of contacts and leads? This count might be different from the total count, because of the rights.

-Greg

A

Anonymous

Hi Grégoire,

An update: our Contacts in Salesforce are not syncing to Marketo, but Accounts are imported correctly as "Contact" for SFDC Type. From some other discussions, it sounds like Accounts are correctly labeled as Contacts in Marketo, while Contacts in Salesforce should be imported as Users in Marketo.

As I mentioned, however, I have no "Users" in Market due to this failed sync.

Grégoire_Miche2

Level 10

Hi Michael,

It's likely that you are using person accounts in SFDC. This is a specific setup and you can search the community for the "person accounts" keyword.

I just arrived to the summit in Vegas and will not be available much in the next few days, as many of us. Sorry in advance for shorter and less frequent answers.

-Greg

Josh_Hill13

Level 10

If you "just" did this, it may take 2-3 days to fully process, even with a smaller database.

A

Anonymous

Hi Josh,

if Marketo is showing fully synced under Admin/Integration/Salesforce (shows "last synced" info along with no other comments), would you still expect things to be in queue for processing? It's probably been about 24 hours since a proper connection was made and some errors were fixed.

Grégoire_Miche2

Level 10

Hi Michael,

Do you see syncs triggering every 5 minutes or so? Do they seem to take longer?

Also: go to SFDC in setup->company information and check you have not exhausted your daily API quota.

-Greg

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