Question
Contact Us Form Alert Email only sending/delivering once
Okay so I created a form within Marketo and then using a smart campaign activated trigger set it up to send an email alert to a series of individuals based on the region selected within the form eg.
If form field 'Region' was Asia Pacific > send an email to xyz@xyz.com.
The problem doesn't lie in the initial process as it worked seamlessly. The problem occurs when the same individual completes the same form multiple times, potentially with different requests/messages/enquiries. The alert doesn't get sent at all or at least it doesnt arrive so I am not sure it even gets sent. I have tried it with a variety of different test email addresses and in every case it arrives the first time but no more thereafter.
I am probably missing something simple or need to change a setting someweher but any help on this would be greatly appreciated.
Thanks
If form field 'Region' was Asia Pacific > send an email to xyz@xyz.com.
The problem doesn't lie in the initial process as it worked seamlessly. The problem occurs when the same individual completes the same form multiple times, potentially with different requests/messages/enquiries. The alert doesn't get sent at all or at least it doesnt arrive so I am not sure it even gets sent. I have tried it with a variety of different test email addresses and in every case it arrives the first time but no more thereafter.
I am probably missing something simple or need to change a setting someweher but any help on this would be greatly appreciated.
Thanks