Contact not updating after form fill

Forum|Forum|7 years ago
September 24, 2018
1 reply
2999 views

Hi all,

I have a form set up on a landing page, when someone who is a new lead they are automatically put in the system. We tested the form with some one who is already a lead in Marketo and they are not showing up in the results after they have been added to the results of the campaign.

Thanks

Marketo

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Grégoire_Miche2

Level 10

Hi Jeffrey,

i am not sure i understand the process here. Can you paste screen shot of the smart campaign triggers and flow that you are using ?

Greg

Jeffrey_HanrahaAuthor

Level 3

Sorry, I put "campaign" I meant smartlist. I have the "Filled Out Form" filter on the list and it has the correct form selected with the date on or after 9/10/2018.

Here is the interesting when I look at the leads activity log there is no recording of the person filling out the form.

Jeff

Grégoire_Miche2

Level 10

Are you using workspaces and partitions?

one of the possible explanations is that the lead you are looking for is in another partition, not accessible from the workspace you set your smart list in. In this case, Marketo deduplicates on form fillout, but the lead is not visible in the smart list.

-Greg

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