Contact Creation/List Upload in SFDC Causes Marketo to Create Dupe Leads | Community
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BFox
BFox
Level 2
December 22, 2020
Question

Contact Creation/List Upload in SFDC Causes Marketo to Create Dupe Leads

  • December 22, 2020
  • 1 reply
  • 3318 views

We recently discovered an issue. When uploading a list of Contacts in SFDC with Data Import Wizard, or when Contacts are pulled into SFDC from ZoomInfo, Marketo then creates a duplicate Lead record.

 

How do we prevent this? I understand we likely should do all list uploads through Marketo, but how do we prevent this from happening when a Contact is pulled into SFDC from ZoomInfo?

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1 reply

SanfordWhiteman
SanfordWhiteman
Level 10
December 22, 2020

As long as people can flow in from SFDC who already exist in Marketo, you can't avoid this happening. You have to merge people on one side or the other, potentially using an auto-merge tool.

BFox
BFoxAuthor
Level 2
January 6, 2021

So we are actually seeing this when a net-new person is added to SFDC (who doesnt exist in either SFDC or MKTO)

SanfordWhiteman
SanfordWhiteman
Level 10
January 6, 2021

A single new record in SFDC, not created anywhere else (i.e. not simultaneously created in Marketo because of form misbehavior/misdesign) is creating 2 records in Marketo?

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