Constantly finding faults with Marketo | Community
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A
Anonymous
September 21, 2016
Question

Constantly finding faults with Marketo

  • September 21, 2016
  • 11 replies
  • 10998 views

I know most of you here are Marketo evangelists, but I have had nothing but issues with them since our signup about two months ago. My account manager is great, but there are SO many technical bugs and problems that no one seems to be able to provide an answer for - to the point that we have only been able to send one email in the past two months.

Is this common, and is there hope, or has it been consistently getting worse (for those users who have been here for a while)? I'm so frustrated because I was Marketo's biggest advocate internally, and I just feel like I hit a wall every time I try to show off a capability that *should* be working. 

Please can you tell me your experiences with them, and do you have any recommendations on how to escalate things - I'm just at my wits end.

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    Anonymous
    November 10, 2016

    I have also experienced many bugs. Marketo does not have the font that is in our branding guidelines, the email templates are aligned improperly and the CTA buttons are having problems now too. The account manager I work with is often unresponsive and I have to send many reminders. Campaign Monitor was much easier to use and the analytics features were easier to explore and refer to as well.

    Dory_Viscoglio
    Dory_Viscoglio
    Level 10
    November 10, 2016

    If you're looking for a platform to simply send emails, then yes! By all means! Campaign Monitor is a better platform. But, if your company is in a position where they need a true marketing automation platform, then you really do need something more advanced -- and Marketo is a front-runner in the MA space. They will all have their strengths and weaknesses.

    Also, as far as fonts, are you referring to landing pages or emails? For emails, Marketo only uses standard fonts that will render well across all email clients. This is not unique to Marketo. For landing pages, you can use ANY font, as long as you reference it.. There are a ton of questions on this: Using Fonts in Marketo Landing Pages

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