Communication Limits: "Block" or Merely "Delay"?

Forum|Forum|11 years ago
December 11, 2014
4 replies
1966 views

If a lead has reached the set communication limit for the day, will a message attempt to them merely be delayed until the following day, or blocked and never be delivered?

Marketo

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Best answer by JennyRo4

Here is a link to the idea to delay the email send instead of skip it - please vote on it!
https://community.marketo.com/MarketoIdeaDetail?id=08750000000JsP9AAK

Valerie_Armstro

Level 9

Hi Eric,

If a lead has reached the daily communication limits, Marketo will not send them the email unless the email is marked operational. If the email is non-operational, you will have to resend the email yourself the following day.

Josh_Hill13

Level 10

There may be an Idea to enhance this functionality to delay until next open period.

A

Anonymous

Val,

If the "blocked" email is part of a smart campaign flow, that would be difficult. Josh's suggesstion to create a "delay" option would be really helpful. Thanks!

J