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Maria_Vieira
Maria_Vieira
Level 2
August 28, 2017
New

Communication limits

  • August 28, 2017
  • 2 replies
  • 2952 views

Hello,

We have the option to limit the communication per day and per week but it would be great to have the same option by month

We may have a limitation per week, for example, 3 emails per week, to include some required emails that we may need to send that week, but we dont want to send 3 emails each week, we would like to have Maximum 3 emails per week but also maximum 5 emails per month (for example)

Thank you

    2 replies

    A
    Anonymous
    August 31, 2017

    OK so....how many emails do you WANT to send each week?   I would adjust your limits with the monthly goals in mind from there, reserving these for promotional, drip nurture and engagement stream emails.  Then create all of the required emails - meaning to be expected by the recipient due to some form of activity - as "operational".  When selecting operational at the time of adding a new local asset to a program in Marketing activities, you are overriding / ignoring the pre-set communication limits that match your weekly and monthly goals and ensuring you are still delivering all relevant content at the right time

      Maria_Vieira
      Maria_VieiraAuthor
      Level 2
      September 18, 2017

      Hi Bianca,

      We would like to be able to set up 1 email per day and 3 emails per week, but also a limit of 8 emails per month (and be able to manage it in the future, in case we need to change)

      Thank you

      A
      Anonymous
      September 18, 2017

      By this logic you are over mailing by anyone's standards if these are all meant to be sales based promotions.  Expected communications from a contact request, opting in to a download or webinar, renewals or reminders, and customer service based emails should all be set as operational so as to deliver the weekly "needs" while allowing complete control over communication limits for

      your sales promotions.  Your communication limits can then be set to your sales promotions maximum which sounds like 8 per month or a maximum of 2 per promotions per week and no more than 1 per day.  (keeping in mind that at 1 per day, you never mail more than the weekly allotment, so mailing Monday and Wednesday means no more promotions are sent until the following Monday)

      K
      kh-lschutte
      February 5, 2020
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