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J
Jamie_Barclay
Level 5
January 24, 2017
Solved

Communication Limits

  • January 24, 2017
  • 3 replies
  • 3804 views

Our communication limits are set to:

Per day: 2

Per 7 days: 5

If a lead was sent one communication on Tuesday and one on Thursday would they be blocked?

Thank you

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Best answer by Dory_Viscoglio

No, not if these are your communication limits. This means that you won't be able to send more than 2 emails/day, or 5/7 day window.

3 replies

Dory_Viscoglio
Dory_ViscoglioAccepted solution
Level 10
January 24, 2017

No, not if these are your communication limits. This means that you won't be able to send more than 2 emails/day, or 5/7 day window.

J
Jamie_BarclayAuthor
Level 5
January 24, 2017

Thank you

J
Jamie_BarclayAuthor
Level 5
January 24, 2017

One more thing - I understand the 2 emails per day but not sure what 5/7 day window translates to.  Can you provide an example?
2 emails/day, or 5/7 day window

Grégoire_Miche2
Grégoire_Miche2
Level 10
January 24, 2017

+1 on Dory

And remember that only count the emails that where delivered.

Greg

    Devraj_Grewal
    Devraj_Grewal
    Level 10
    January 24, 2017

    Also remember that communication limits only apply to programs (by default) or smart campaigns (settings can override the limit) with sending the emails. If you use a run single flow action on a lead, you can send more than the communication limit allows.

    J
    Jamie_BarclayAuthor
    Level 5
    January 25, 2017

    Thank you so much!

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