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Micaela_Wright
Micaela_Wright
Level 2
July 31, 2017
Solved

Communication limit: How many people are hitting it?

  • July 31, 2017
  • 3 replies
  • 4746 views

We've recently implemented a new communication limit and we're interested in seeing how many people are hitting it. Is there a way to see that?

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Best answer by markemond9

Hi Micaela

Josh and Gregoire are correct that there isn't a report or ability to create a Smart List showing attempted sends over the communication limit threshold, however, you could see the number of people who have been sent emails equivalent to the limit in the past seven days (or single day) via a Smart List with this logic (using 3 as the communication limit in this example)...

Mark

3 replies

Josh_Hill13
Josh_Hill13
Level 10
July 31, 2017

No, there is not. Please vote up the Idea for this.

If you do get into the logs, there is a flag that says "Communication Limit Reached" on an Email Send if it is attempted.

Only Engagement Programs will attempt to re-send at the next Cast.

You can use Not Was Sent Email X to look for specific email sends.

    Grégoire_Miche2
    Grégoire_Miche2
    Level 10
    July 31, 2017

    Vote here:

    and read this: My email was not sent: a troubleshooting guide

    -Greg

      M
      markemond9Accepted solution
      Level 2
      August 5, 2017

      Hi Micaela

      Josh and Gregoire are correct that there isn't a report or ability to create a Smart List showing attempted sends over the communication limit threshold, however, you could see the number of people who have been sent emails equivalent to the limit in the past seven days (or single day) via a Smart List with this logic (using 3 as the communication limit in this example)...

      Mark

        Josh_Hill13
        Josh_Hill13
        Level 10
        August 5, 2017

        You can also look at:

        Not Was Sent Email X AND Member of Smart List IN "Original Qualification List"

        to see who did not make it. Most of those should be Comms Limits errors in the log (assuming you excluded the unsubscribes, etc).


        Mark's suggestion will work if the Comms Limit is 3 in 7 days because no one should get 4 in 7 days. But some emails may have overridden this limit.

        Keep in mind that with no limits, this filter will show you everyone who received AT LEAST 3 emails in the past 7 days, so it could be 4, 5, 6....

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