"Comment" Marketo form field not populating in SFDC | Community
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A
Anonymous
May 15, 2018
Question

"Comment" Marketo form field not populating in SFDC

  • May 15, 2018
  • 2 replies
  • 2047 views

Hello,

We currently have a form I've created in Marketo, that is synced with SFDC. When someone fills out the form on our company website, it automatically syncs to SFDC. Currently. every field is syncing except for "Comment". I cannot figure out why it's not syncing. Can anyone give me assistance?

Best,

Christina

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2 replies

Chris_Saporito
Chris_Saporito
Level 7
May 15, 2018

Have you double checked that the field is being mapped to the correct field in SFDC?

A
Anonymous
May 15, 2018

Hi Chris,

This is what is appearing

A
Anonymous
May 15, 2018

This is what is appearing

    Chris_Saporito
    Chris_Saporito
    Level 7
    May 15, 2018

    It looks like you are using two different field types for the person and contact versions of the comment field. The person 'Comments' field should be match the field type of the contact object type. In this case, both should be textarea fields type.

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