Clicks link in Email not triggering | Community
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Carrie_Lawson
Level 4
July 11, 2016
Question

Clicks link in Email not triggering

  • July 11, 2016
  • 2 replies
  • 2210 views

We send out a monthly newsletter and am attempting to create a change in progression status if they click on a specific link within that email.  Unfortunately i can't get the activity to even appear in my lead record's activity.  What would be preventing this activity from appearing?

I removed the and Track Link is checked along with include mtk_tok.

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2 replies

SanfordWhiteman
Level 10
July 11, 2016

Pls post a screenshot (or plain HTML) of the link exactly as it appears in the rendered HTML source of a message (in your Inbox, not in Marketo).

Carrie_Lawson
Level 4
July 11, 2016

i am not able to access that info.  What is it you are looking for?  What are you thinking i am missing because none of the links are showing in my lead's activity.  I don't create the emails or the pages.  I know i have come across this before, but cant remember the resolution and neither does my colleague that had built the email.

Josh_Hill13
Level 10
July 11, 2016

Please post a screenshot or the log entry.

Are you using a tokenized link like {{my.URL}}

Does your test lead have a log entry?

Level 8
July 12, 2016

Do you have a smart campaign tracking the 'link click'?  Or are you just wanting to show it in the activity log as history?