Clicks link in email confusion | Community
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A
Anonymous
June 13, 2014
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Clicks link in email confusion

  • June 13, 2014
  • 4 replies
  • 1395 views
I was looking through a lead's activity log and noticed he recently clicked a link in one of our emails (which was a link to a landing page), but there was no activity of "visit webpage" in his activity log. I'm confused because if he clicked a link to go to a landing page then why isn't there an activity that identifies he visited the webpage? Anyone have any idea?
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Best answer by
Also could have left the page before the cookie loaded, could have had JS turned off on the browser...any number of technical issues.

4 replies

A
Anonymous
June 13, 2014

Is there munchkin on your landing pages? Sometimes my designer accidentially removes it, which makes it impossible to track.

A
Anonymous
Accepted solution
June 13, 2014
Also could have left the page before the cookie loaded, could have had JS turned off on the browser...any number of technical issues.
A
Anonymous
June 13, 2014
As Jason mentioned, there are a number of potential technical reasons.

For example, if the user is using a browser extension like Adblock or Ghostery, this will block Marketo's Munchkin tracking code from loading. As a result, "visit webpage" will not show up in the activity log for the user. 
A
Anonymous
June 13, 2014
I definitely have the munchkin tracking code on the page b/c some lead's did have the "visit webpage" activity in their activity log. It must be one of the technical reasons listed above. Thanks everyone for your help!
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