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Dan_Stevens_
Level 10
February 14, 2015
Question

"Clicks link" choice within flow step does not work

  • February 14, 2015
  • 13 replies
  • 2913 views
I have a landing page containing two different links.  Within the smart campaign, there is a "Change program status" flow step containing two choices - and based on the link that is clicked, the appropriate program status should change.  When I find the attribute "Click link", I see this:



But when I select it, it changes to "clicked link on Web Page".  What happened to the "Click Link"?



Furthermore, when testing, the lead will always qualify for the first choice - regardless of what link the user clicks on.  Which leads me to believe this choice is not looking for a specific link (as desired/expected), and instead is looking for a web page.  That's not what I want here.  Marketo provides no documentation at this level so I'm unclear on where to go from here.  And I can't use a trigger in the smart list since I already have it configured as "if user clicks on any of the two links" proceed to the flow.

Is this not working properly or does Marketo not offer a "Choice" within a flow step to determine a specific link that has been clicked?
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13 replies

Dan_Stevens_
Level 10
February 16, 2015
Sure, it will work.  I'm basically moving the conditional choice out of the flow and it's now a trigger in the smart list - here's the one for "Accept":



And the flow step is simple: "change program status to Accept".  By doing it like this, it doesn't matter if the lead clicked on the link previously.  It's trigger based.
SanfordWhiteman
Level 10
February 16, 2015
Ah yes...out of the flow and into the trigger, I see what you're saying now. Never bothered to use flow choices like the original concept myself.
Kenny_Elkington
Adobe Employee
Adobe Employee
February 16, 2015
Hi Dan,

As another alternative to your solution, if you need a more specific set of criteria for this than all time, you can set up individual smart lists with more constraints, Clicked Link On Webpage, Date of Activity is...etc. and then use the Member of Smart List choice to evaluate the lead against these criteria.