Clean-up / Removal of Old Articles

Forum|Forum|11 years ago
September 11, 2014
6 replies
1988 views

I'm new to Marketo, but as I've been attempting to read up on various subkects I'm encountering some dead pages. For instance, a search for "subscription management" turned up an item labelled "Marketo Lead Management Fundamentals Training", but when I click through the page fails to load:

https://community.marketo.com/MarketoArticle?id=kA050000000KyuTCAS

If there's a means for cleaning up / removing some of these artilcles, assuming the content has been retired, that would be helpful.

Marketo

A

Anonymous

Osman - this happens to me all of the time. Please start cleaning Marketo!

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Anonymous

Thanks, Kate! I guess my gut reaction when encountering dead links and the like is that it also makes me feel uncertain that other information I'm reading is current / accurate. Although I'm always eager to get my hands on new functionality and features, I feel like it should only be launched when the relevant documentation has been updated and irrelevant documentation has been pulled.

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Anonymous

Ditto! Hopefully this topic can get enough likes to get the team to spend some time with it.

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Anonymous

I am sorry, you are correct and it has been a mess. The technology it is based on is hard to manage.

To fix the issue, we are in the process of migrating all the articles to a new system. No old (outdated, incorrect) articles are being moved. It's alot of manual effort, but the result should be a drastically improved experience.

I am looking to launch the new site in the next 30-60 days. It will run parrall with the existing help articles for a short period.

Working on it! :)

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Anonymous

Great! Thanks for the update, Glen!

K

kh-lschutte

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