Checking Phone numbers against Do Not Call List in EU countries | Community
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Abaran
Abaran
Level 5
May 16, 2018
Question

Checking Phone numbers against Do Not Call List in EU countries

  • May 16, 2018
  • 1 reply
  • 6553 views

Hello Community

I am trying to find a solution that works for all countries in the EU where we can check if any phone number we hold for our leads are not on a do not call list. The objetive is to ensure that our telesales team is not calling on companies that have requested not to be cold called.

Here are some example of government entities doing this. We are looking for something that can be automated via API across all of the EU to respect GDPR.

  • For example in the UK, we would check the CTPS directory: CTPSL
  • In france it is called BlocTel: Accueil - Bloctel - it seems to only provide consumer numbers that are blocked not Enterprises.
  • Belgium: https://www.dncm.be/fr/

Thanks for the help

Axel

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1 reply

SanfordWhiteman
SanfordWhiteman
Level 10
May 17, 2018

You don't want to use the (inbound) Marketo API.  You want to look up your leads against the DNC list, not the other way around, and you'd never have enough API calls to do this inbound (and it would kill your instance even if you did).

You'd use a webhook (i.e. Marketo's outbound API) for this. The webhook platform could reach out to each of these databases (in parallel for speed) for each of your leads. A one-time backfill will take care of the current database, then you run the webhook again when a new lead comes or a phone field changes.

Abaran
AbaranAuthor
Level 5
May 18, 2018

Thanks Sanford. That makes perfect sense.

I am also trying to identify all the B2B DNC list across all EU countries. So far, it has been challenging to find an aggregation of it so we can have one vendor for it all.

Thanks

Axel

Dan_Stevens_
Dan_Stevens_
Level 10
January 23, 2019

Hi Axel - we're dealing with these challenges today (primarily in the EU). Just circling back to see if you've identified a scalable/automated solution that integrates well into your Marketo environment. I'd appreciate any details you can share. Thanks!

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