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A
Anonymous
April 14, 2015
Solved

character appearing in lead records

  • April 14, 2015
  • 2 replies
  • 1202 views
Is anyone else having issues with this character appearing in their lead records: �. It seems that Marketo isn't recongizing accent marks in a leads first name/last name/company name/etc. and replacing it with a � character. 

 
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Best answer by
Kristen, it could be that you are uploading lists with international characters as "CSV", in which case this is what happens. I'd upload as "tab-delimited unicode text". For our forms, we have tested and it takes the international input just fine.

2 replies

A
Anonymous
Accepted solution
April 14, 2015
Kristen, it could be that you are uploading lists with international characters as "CSV", in which case this is what happens. I'd upload as "tab-delimited unicode text". For our forms, we have tested and it takes the international input just fine.
Josh_Hill13
Josh_Hill13
Level 10
April 14, 2015
You need to save as CSV UTF 8.
  1. Save as CSV
  2. Open in Notepad
  3. Save As...File Type UTF8 *.* All files (but keep .csv in file name).
  4. this will resolve the problem.
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