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A
Anonymous
August 12, 2016
Question

Changing to Salesforce My Domain

  • August 12, 2016
  • 2 replies
  • 3721 views

Hi Everyone,

There are plan to update our Salesforce instance to use "My Domain" so that it changes from "NA##.salesforce.com" to "company.my.salesforce.com." We have the enterprise version of Salesforce.

Does anyone know if making this change will affect our Marketo sync in any way?

Thanks!

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2 replies

Josh_Hill13
Josh_Hill13
Level 10
August 12, 2016

None that I'm aware of. You may want to update your Sales Alerts in Marketo in case they use the older URL.

A
Anonymous
August 15, 2016

In case anyone else is doing this, I confirmed with Customer Support what needs to happen when switching to SFDC My Domain. They said that all that needs to happen is to change your SFDC Sync User's password, issue a new security token, and reenter the credentials.

A
Anonymous
February 6, 2017

Thank you for posting this, Kristen

A
Anonymous
July 13, 2017

Here is what I got from support and hope this clarifies:

Marketo accesses SFDC with the API login endpoint, so a change in the logindomain that you use would not affect the Sync User.

If a change happened to SFDC that affected the sync user, such as its credentials or the SFDC OrgID changed, then Marketo would need to be updated

To confirm, with a change in domain, an update to Marketo Admin > Salesforce SyncUser Credentials should not be needed. The Sync is expected to continue to work.

If, within a small chance, that after the change in login domain for your Salesforce, the fix would be to:

1-generate a new security token for the SFDC Sync User

2-re-enter the Sync User Credentials and new security token in Marketo Admin >Salesforce

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