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Tara_Rowe
Tara_Rowe
Level 5
July 7, 2017
Question

Changes with Marketo??

  • July 7, 2017
  • 1 reply
  • 1888 views

Is anyone experiencing sudden changes as of July 1st with their instance, besides the changes to Support. Smart Lists no longer functioning the same as previously, Marketo not matching on email and creating duplicate leads in SFDC, Smart Campaigns no longer working that have been functioning for over a year and have had no changes? Normalization on Country was one of the areas we never changed or had anything off set it, and suddenly sync errors, and batch errors, with more and more strange errors or issues coming up. Caution signs when scheduling that have error in count showing on the hover. This list goes on...

We lost our phone support, and chat is not solving anything for us. Waiting on cases to be addressed which we can only submit one at a time and is time consuming. Would love to see if anyone else is experiencing any errors, or if there is another source we need to be looking into?

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    1 reply

    Josh_Hill13
    Josh_Hill13
    Level 10
    July 7, 2017

    There was an error this week where smart lists did not resolve. i do not know if it was on all Pods or not.

    I'd call your Account Manager if you aren't getting info from marketo support.

    Tara_Rowe
    Tara_RoweAuthor
    Level 5
    July 7, 2017

    Thank you Josh, I will reach out again. I spoken with 3 people in 24 hrs that assured me there is no issues or changes, that they will email if there was. This makes so much sense, here I am rebuilding Smart Lists trying to get them to work and they continue to have errors.

    Appreciate the response.

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