Changes to the rendering of email templates? | Community
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sabsabsab_wgsn
sabsabsab_wgsn
Level 2
August 9, 2018
Question

Changes to the rendering of email templates?

  • August 9, 2018
  • 1 reply
  • 3222 views

I have coded a few email templates and recently they have been rendering different in Outlook 2007, 2010 and 2013.

The spacing has expanded and the border lines have appeared and disappeared on different computers but when I check the code in litmus it is fine. This was not an issue until this week.

I have also noticed that Marketo tends to add extra code to the emails which then breaks the template.

We have also had issues with the view online function not working and giving us the following error message.

"Cannot get email content- Email could not be found38891"

Can you please inform me of the changes in your platform and how to work around these issues?

1 reply

Josh_Hill13
Josh_Hill13
Level 10
August 9, 2018

Yes, code will display differently in each client. There are ways to check this and code around it. Best to ask a web dev or email specialist. Marketo isn't necessarily responsible for this part.

sabsabsab_wgsn
sabsabsab_wgsnAuthor
Level 2
August 9, 2018

Sorry I was not clear. these email templates were rendering fine until recently and we have been having issues with the links not working properly. When I check the code in Litmus it is fine but when I send it through your platform there are changes. I assume there is something different happening in the back-end because sometimes I have noticed that Marketo adds extra code and then the email breaks.

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