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Yifat_Danieli
Yifat_Danieli
Level 3
June 27, 2017
Question

Change owner to Queue and use if

  • June 27, 2017
  • 2 replies
  • 2371 views

I need to change owner to a specific queue only if it's in a specific queue.

I tried the change owner in my flow but can't seem to have such an option...

Anyone knows how to do this? seems like pretty trivial but I can't seem to find it.

Thanks guys

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2 replies

Gerard_Donnell4
Gerard_Donnell4
Level 9
June 27, 2017

You might need to do this in Salesforce.  If the owner is a queue the details are not synced across to Marketo as far as I know (Sales owner First Name, Last Name and Email).  Those fields just stay blank which means you wont be able to look them up.

Yifat_Danieli
Yifat_DanieliAuthor
Level 3
July 6, 2017

Thanks Gerard! I ended up doing this through Salesforce...

Gerard_Donnell4
Gerard_Donnell4
Level 9
June 27, 2017

Do you want to provide some more details about exactly what you are trying to do? There may be a different way to do it.

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