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Trevor_Parsell
Trevor_Parsell
Level 5
January 26, 2018
Question

Change order of Engagement Stream Messages

  • January 26, 2018
  • 1 reply
  • 4577 views

Hello,

We have an engagement program set up with two streams. If someone clicks a certain message in stream one, we would like them to start with a corresponding email in stream two (Instead of starting with the first email at the top of stream two).

How can we set this up so that when someone clicks email #1 in Stream 1, they start Stream 2 with email #2 and then receive the remaining stream 2 messages in any order?

EX

Stream 1

Email 1 - If clicks, move to stream 2 and start with email #2, then receive the remaining stream 2 messages in any order

Email 4 - If clicks, move to stream 2 and start with email #2, then receive the remaining stream 2 messages in any order

Email 5 - If clicks, move to stream 2 and start with email #3, then receive the remaining stream 2 messages in any order

Email 6 - If clicks, move to stream 2 and start with email #3, then receive the remaining stream 2 messages in any order

Thanks!

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1 reply

J
Community Advisor
JDNelson1Community Advisor
Community Advisor
January 26, 2018

Can you just put the three different orders in their own streams and move from steam 1 to stream 2-4 depending on their action?

    Trevor_Parsell
    Trevor_ParsellAuthor
    Level 5
    January 26, 2018

    Hey JD,

    Yes, that is how we originally set it up, and could work. I was wondering if there is a better way to do it using only two streams, since we may eventually be adding a lot more to each stream.

    Thanks!

    J
    Community Advisor
    JDNelson1Community Advisor
    Community Advisor
    January 26, 2018

    I don't believe there is -- the best way to get them to 'skip' would be to utilize a program status, but that would prevent them from receiving those other emails at all. If the only thing changing is the order of the first three emails I would create a stream for those 3, then have them transition into a final stream that has the other content you plan on adding.

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