Change of email address in Salesforce, what happens? | Community
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Andrew_Chan
Level 2
November 16, 2017
Solved

Change of email address in Salesforce, what happens?

  • November 16, 2017
  • 2 replies
  • 2693 views

Hi all,

If a sales person changed an email address of a person in Salesforce, will it create a new lead in Marketo or the info will sync back to Marketo and the person remains the same?

Thanks

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Best answer by Devraj_Grewal

Andrew,

Another person is not created if the email address is updated, rather the sync will log an activity of the change data value and the person will just have a new email address. However, if this new email address now matches another person with the same email address, both people will then populate your "Possible Duplicates" system smart list in Database.

2 replies

SanfordWhiteman
Level 10
November 16, 2017

What do your tests show?

Devraj_Grewal
Devraj_GrewalAccepted solution
Level 10
November 16, 2017

Andrew,

Another person is not created if the email address is updated, rather the sync will log an activity of the change data value and the person will just have a new email address. However, if this new email address now matches another person with the same email address, both people will then populate your "Possible Duplicates" system smart list in Database.